Refund policy
RETURN POLICY
You may return any unworn, unwashed, and or defective merchandise with tags attached within 14 days of the delivery date. We reserve the right to refuse a return if these conditions are not met. We will NOT accept returns after the 14 day mark, no exceptions. Once we receive the return, we will then offer an E-giftcard equal to the items value. No refunds, exchange or gift card only. No exceptions
We do not provide a shipping label. Please return items in proper shipping materials such as poly mailers or a box. You are responsible for return freight unless the item is damaged or defective. Include your name and address and order # with your return. If you are local and wish to return your item(s) to the store, please feel free to bring your return to our storefront with receipt located at 4508 Stadium Blvd, Suite H Jonesboro, AR 72404. All Shipped Items Must be Returned USPS only to: PO Box 16442 Jonesboro, AR 72403 Note: the original freight charged will not be refunded unless the item is defective or damaged.
We do not accept returns on the following items:
- Items purchased with a discount of 30% or more
- Clearance items / Final Sale
- Accessories (Bags, Jewelry, Sunglasses, Hats, Hair Accessories, Key Chains)
- Drinking cups
- Bralettes / Bodysuits / undergarments
REFUND POLICY
If the item you ordered is out of stock, we will refund your original payment method. Per Shopify, refunds can take up to 7 business days to reflect back to your account. Exact processing will vary bank to bank.
DAMAGED ITEMS:
If you receive a damaged or defective item, please email boldandsimpleboutique@yahoo.com within 2 days of delivery. Please include a picture of the damage and your order number.
In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store.
LOST PACKAGES:
Bold and Simple Boutique is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by USPS a day early (it happens!) If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem.
Prices of goods, services, delivery, and other charges displayed on Bold and Simple Boutique website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free.
STILL HAVE QUESTIONS?
Customer Service can be reached via email at boldandsimpleboutique@yahoo.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-707-1651
By placing an order with us, you acknowledge and agree to all shipping, processing, local pickup, and return policies listed above. No exceptions will be made.